United totally has lost its cache. Now listen to this – aside from United losing my baggage and then its outsourced Indian call centers promising it endlessly and my having to jump through the hoops of their website with its would you like to pay a billion dollars to upgrade to a better seat than the shitty one you have? would like to pay another billion to not wait in such long lines? would you like to pay a billion dollars to get a glass of water? I saw today as I was just checking in for my next flight and there is a link to Fedex – WHO PROMISES TO PICK UP AND DELIVER YOUR BAGS DOOR TO DOOR.
Know why this service is coming about?
Because the airlines are morons.
I was speaking to someone who recently lost her luggage on a direct flight. What goes on?