After reading Paul Theroux’s book about India, I couldn’t help but realize the absurdity of the moment when I was forwarded to a call center in India and the man on the other end of the line was offering me coined, reassuring phrases learned at some English as a Second Language program. A big sigh all the way around for the numbnuts that is United Airlines – the entire clusterfuck brings a whole new meaning to the word clueless. When the call center clerk said, “Yes, Ms. Rachel, and David Roos was your traveling companion when you lost your bag?” I couldn’t bite my tongue.
A) I didn’t LOSE my bag – you took it from me and made me check it because the flight was full.
B) Who the hell is David Roos?