Customer Service – it has been very very good to me
My LG phone started shutting down on its own and so I went to Verizon and they ordered a replacement phone ($50) and had it sent to my house. Meanwhile, it arrived day before yesterday and so yesterday I took the phone for them to transfer my phone numbers. Then that phone turned buggy and by morning wouldn’t even turn on. So I went back to Verizon and they said oh yeah, that model is buggy. So then I bought another phone (Motorola $326 with adaptors) and they said they couldn’t get the numbers off my new old phone because it wouldn’t turn on. And they said I wouldn’t get my $50 back because after all, it was a replacement phone. Say what? On the way there I was convinced that I could wait about two years for iPhone to transfer to another carrier, but walking out of the store I was saying “iPhone, iPhone, iPhone” in my head. I walked over to the manager and told her my predicament and she said, I’ve been watching you, you have been so patient. Let me see if I can help. She then proceeded to find my old old phone, get the numbers transferred, and then process a $50 credit. She said thanks for your patience, you know patience is a virtue. In turn I told her that she had turned a negative Verizon experience into a positive one so that actually customer service is a virtue.